Refund Policy
Last updated: 25-10-2026
This Refund Policy explains when and how money is returned to you on https://skinchanger.me (the "Service"), operated by Skillway Limited, Cyprus, registration number HE494151 ("we", "us"). It forms part of our Terms of Service. Terms with capital letters have the meaning given there.
This Refund Policy explains when and how money is returned to you on https://skinchanger.me (the "Service"), operated by Skillway Limited, Cyprus, registration number HE494151 ("we", "us"). It forms part of our Terms of Service. Terms with capital letters have the meaning given there.
1. How the Service works, in short
- You top up your purchase balance with a deposit through our payment processor.
- You use the purchase balance to buy Items, which are delivered to your Steam account by a Steam trade offer.
- You can sell Items to us; the price goes to your sales balance after Steam's trade protection period.
- You can withdraw your sales balance.
2. Your right of withdrawal (EU consumers)
2.1 If you are a consumer in the EU, you normally have 14 days to withdraw from a distance contract without giving a reason.
2.2 For digital content, this right is lost once delivery has begun, if you gave your prior express consent to start delivery during the withdrawal period and acknowledged that you would lose the right of withdrawal (Article 16(m) of Directive 2011/83/EU, as implemented in Cyprus law).
2.3 When you place an order, you are asked to confirm that you want delivery to start immediately and that you understand you lose your right of withdrawal once delivery has begun. We confirm this to you by email. Delivery begins when the order is placed with the seller on our marketplace partner. From that moment you cannot withdraw from the order.
2.4 Deposits. A deposit is a top-up of your purchase balance. You can ask for an unused deposit to be refunded within 14 days of making it, by writing to support@skinchanger.me. We refund the unused amount to the original payment method within 14 days of your request.
2.5 Sales to us. When you sell an Item to us you are the seller, not a consumer buying from us, so the consumer right of withdrawal does not apply. Until you accept our Steam trade offer, you can simply not accept it or decline it, and the sale is cancelled.
3. What is refunded automatically
You can see every refund as a separate entry in your balance history.
4. Payment errors
4.1 If you were charged but your purchase balance was not credited, or you were charged twice or the wrong amount, contact us at support@skinchanger.me with the payment date, amount and the payment reference shown in your account or by your bank.
4.2 We check the payment with our payment processor. If the payment was received but not credited, we credit your purchase balance. If you were charged in error (for example a duplicate charge), we refund the excess to your original payment method.
4.3 We aim to resolve payment errors within [5] business days of receiving all the information we need. Refunds to cards normally appear within 5-10 business days, depending on your bank.
5. What is not refunded
6. How refunds are paid
6.1 Refunds for orders are paid to your purchase balance, because the order was paid from it.
6.2 If you are entitled to a refund of a deposit or a payment error, we refund to the original payment method where possible. Where this is not possible, we will agree another method with you, in your name.
6.3 Refunds are made in the currency of the original transaction. If a currency conversion was applied, we refund the amount debited or credited in your account, without charging you for the conversion.
7. Chargebacks
7.1 Please contact us before you start a chargeback or payment dispute with your bank. Most problems are solved faster this way.
7.2 If you start a chargeback, we may suspend your account and freeze your balances while it is investigated, and we will provide our evidence (for example ledger records and trade confirmations) to the payment processor.
7.3 If the chargeback is for a deposit that you have already spent on Items that were delivered, or if it is found to be unjustified, we may recover the amount from your balances, close your account and take steps to recover the money we lost, including chargeback fees charged to us.
7.4 Nothing in this section limits your legal right to dispute a payment that you did not authorise.
8. How to ask for a refund
Write to support@skinchanger.me with your Steam ID or profile link, the order, payment, sale or withdrawal reference, and a short description. If we cannot agree, you can use our Complaints Procedure.
9. Changes
We may update this policy. The version in force when you confirmed a transaction applies to that transaction.
4. Payment errors
4.1 If you were charged but your purchase balance was not credited, or you were charged twice or the wrong amount, contact us at support@skinchanger.me with the payment date, amount and the payment reference shown in your account or by your bank.
4.2 We check the payment with our payment processor. If the payment was received but not credited, we credit your purchase balance. If you were charged in error (for example a duplicate charge), we refund the excess to your original payment method.
4.3 We aim to resolve payment errors within [5] business days of receiving all the information we need. Refunds to cards normally appear within 5-10 business days, depending on your bank.
5. What is not refunded
- Items that have been delivered to your Steam account (trade offer accepted).
- Orders where delivery has begun, under section 2.3, except where the order fails as described in section 3.
- Losses due to changes in the market value of Items.
- Items that Valve later restricts, changes or removes, or that are affected by trade bans, holds or other actions of Valve on your Steam account.
- Items sent to a Trade URL that you entered wrongly or that no longer belongs to you, or trade offers you accepted from someone impersonating us or the seller.
- Withdrawal fees and currency conversion differences, where shown to you before you confirmed, except if the withdrawal failed because of our error.
- Fees charged by your bank or payment provider.
6. How refunds are paid
6.1 Refunds for orders are paid to your purchase balance, because the order was paid from it.
6.2 If you are entitled to a refund of a deposit or a payment error, we refund to the original payment method where possible. Where this is not possible, we will agree another method with you, in your name.
6.3 Refunds are made in the currency of the original transaction. If a currency conversion was applied, we refund the amount debited or credited in your account, without charging you for the conversion.
7. Chargebacks
7.1 Please contact us before you start a chargeback or payment dispute with your bank. Most problems are solved faster this way.
7.2 If you start a chargeback, we may suspend your account and freeze your balances while it is investigated, and we will provide our evidence (for example ledger records and trade confirmations) to the payment processor.
7.3 If the chargeback is for a deposit that you have already spent on Items that were delivered, or if it is found to be unjustified, we may recover the amount from your balances, close your account and take steps to recover the money we lost, including chargeback fees charged to us.
7.4 Nothing in this section limits your legal right to dispute a payment that you did not authorise.
8. How to ask for a refund
Write to support@skinchanger.me with your Steam ID or profile link, the order, payment, sale or withdrawal reference, and a short description. If we cannot agree, you can use our Complaints Procedure.
9. Changes
We may update this policy. The version in force when you confirmed a transaction applies to that transaction.